Remote help macOS

The Helpdesk team has the ability to remotely connect to computers – to enable remote assistance, please prepare the computer for remote help – at the University, we use the Teamviewer application.

1. To do this, please launch the Terminal application (you can find it in the system search).

2. Disable the GateKeeper service, i.e., type the command in the terminal window:

   sudo spctl --master-disable

   [a prompt for the user's password will appear, which needs to be filled in]

3. From the website https://download.teamviewer.com/download/version_11x/TeamViewerQS.dmg download and install the Teamviewer client, granting it permissions to interact.

4. Re-enable the GateKeeper service, i.e., type the command in the terminal window:

   sudo spctl --master-enable

5. After launching TeamViewer, an ID and a random session password will appear, which should be provided to the HD staff.

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Be particularly cautious when:

• the first call comes from someone claiming to be a Helpdesk team member or PG, even though we have not reported any error,

• a link to the program or the program itself is sent from any email (even from PG or even from the helpdesk), along with a request to provide the ID and password or session code,

• you see a notification about an unexpected connection to your computer (bottom right corner of the computer).